Request for consultation

Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
Your form is submitting...
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
Email Address is required. 'Email Address' must contain at least 0 characters 'Email Address' cannot exceed 0 characters Please enter a valid Email Address
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Institution is required.
Discipline is required.
Country is required. 'Country' must contain at least 0 characters 'Country' cannot exceed 0 characters Please enter a valid Country
Cengage, at your service! How can we best meet your needs? is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?

Administrative Medical Assisting, 8th Edition

Linda L. French

  • Copyright 2018
  • {{checkPublicationMessage('Published', '2017-01-01T00:00:00+0000')}}
Starting At £45.00 See pricing and ISBN options
Instructor Next Steps
Students: Buy now
Administrative Medical Assisting 8th Edition by Linda L. French
Quick Navigation

Overview

A streamlined learning package, ADMINISTRATIVE MEDICAL ASSISTING, 8e, features step-by-step procedures designed to help readers develop front-office job skills and critical thinking through real-life scenarios. A long-time favorite, this text reflects the author’s passion for medical assisting, her keen focus on the newest developments in the profession, and innovative learning approaches. This proven package also offers readers the opportunity to develop key administrative competencies in professional responsibilities, interpersonal and written communications, records management, financial administration, and managing the office. Chapters have been reorganized to focus on the latest accreditation and certification standards, and feature new or updated content in skill competency requirements, electronic technology, insurance regulations (including health care reform and coding), legal compliance, and more. Reader-friendly and thorough, ADMINISTRATIVE MEDICAL ASSISTING, 8e, is the essential tool for preparing today’s medical assistants for success as 21st-century allied health professionals.

{{readMore['overview'] ? 'Read More' : 'Read Less'}}

Meet the Authors

{{collapseContainerClosed['meet-the-author'] ? 'Show More' : 'Show Less'}}

Linda L. French

Linda L. French, CMA-C (AAMA), NCICS, CPC, is a certified medical assistant-clinical specialist (AAMA), nationally certified insurance and coding specialist (NCCT) and certified professional coder (AAPC). Prior to teaching, she worked for 15 years in a variety of physician office settings as a clinical and administrative medical assistant, medical insurance biller and office manager. In addition to consulting to physicians and providing customized employee training, Ms. French has spent more than a decade teaching allied health courses at community colleges, adult schools, post-secondary institutions and private corporations through UCSB-Extension.

What's New

{{collapseContainerClosed['whats-new'] ? 'Show More' : 'Show Less'}}
  • NEW Electronic Health Records: Fresh content on electronic health records introduces readers to the newest EHR applications and features, including the total practice management system, automated reminder systems, computerized and internet appointments, computerized provider order entry, electronic documents, electronic filing systems, electronic messaging systems, ordering tests and test results electronically, electronic tickler files, health care sharing databases, HIPAA backup guidelines, and electronic security.
  • Updated Health Care Reform: Extensive new coverage of the federal Patient Protection and Affordable Care Act reveals its impact on medical assisting and discusses the latest developments in state insurance exchanges, Consumer-Directed Health Plans, HITECH, integrated care networks, EHR “meaningful use” incentive programs, Internet and telemedicine physician visits, and much more.
  • Realigned Chapters: Reorganized for more logical presentation, Chapter 2 (The Health Care Environment: Past, Present, and Future) now includes all managed care content, while Chapter 13 (The Revenue Cycle: Fees, Credit, and Collection) contains fee schedule information.
  • Better Bookkeeping: Chapter 15 now includes all posting procedures, along with electronic bookkeeping components, posting Explanation of Benefits, and two new examples for contract adjustments.
  • Distinct Coding Chapters: Now with divided content for laser focus, Chapter 16 (Procedural Coding) offers the latest standards and in-depth instructions for coding with 2017 CPT and HCPCS Level II, while Chapter 17 (Diagnostic Coding) targets 2017 coding guidelines with expanded examples for ICD-10-CM.
  • Helpful Visuals: Chapter 18 gives readers a look at today’s new health insurance cards, the new CMS-1500 Health Insurance Claim form, the insurance claim lifecycle, and a table of the types of health insurance coverage in the United States.
  • Inclusive Claims Resource: Three full chapters plus an appendix deliver clear, reader-friendly CMS-1500 claim form instructions, and offer readers a complete go-to resource for the basics of procedure and diagnostic coding, insurance plans and programs, and claim submission.

Features

{{collapseContainerClosed['features'] ? 'Show More' : 'Show Less'}}
  • Mapped Competencies: An easy-to-read table in both the textbook and Instructor Resources ties CAAHEP and ABHES competencies to their locations in the chapter content, and includes figures, procedures, and job skills for each competency. The back-of-the-book index also lists key reference terms used by these agencies, as well as terms included in the CMA, RMA, and CMAS exam outlines, to make locating and applying this material to your course easy.
  • Skill Building Procedures: Designed to correlate with ABHES and CAAHEP competency standards, more than 100 step-by-step procedures that support more than 150 essential job skills help readers develop their abilities while preparing for certification tests.
  • Quick-Reference Icons: Found throughout the text, special icons call out important content in customer service applications, electronic health records, health care reform regulations, patient education, legal compliance issues, and even “stop and think” scenarios that help readers apply content to real-world applications.
  • Certification Success: Chapters list relevant CMA (AAMA), RMA (AMT), and CMAS (AMT) competencies, while sample review questions mirror the types featured on certification exams—giving students a healthy chance for success with professional certifications.

Table of Contents

{{collapseContainerClosed['table-of-contents'] ? 'Show More' : 'Show Less'}}
UNIT 1: PROFESSIONAL AND CAREER RESPONSIBILITIES.
1. A Career as an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present, and Future.
3. Medicolegal and Ethical Responsibilities.
UNIT 2: INTERPERSONAL COMMUNICATIONS.
4. The Art of Communication.
5. Receptionist and the Medical Office Environment.
6. Telephone Procedures.
7. Appointments.
UNIT 3: RECORDS MANAGEMENT.
8. Filing Procedures.
9. Medical Records.
10. Drug and Prescription Records.
UNIT 4: WRITTEN COMMUNICATIONS.
11. Written Correspondence.
12. Processing Mail and Electronic Correspondence.
UNIT 5: FINANCIAL ADMINISTRATION.
13. The Revenue Cycle: Fees, Credit, and Collection.
14. Banking.
15. Bookkeeping.
16. Procedure Coding.
17. Diagnostic Coding.
18. Health Insurance Systems and Claim Submission.
UNIT 6: MANAGING THE OFFICE.
19. Office Managerial Responsibilities.
20. Financial Management of the Medical Practice.

Compare Buying Options

{{collapseContainerClosed['compare-buying-options'] ? 'Show More' : 'Show Less'}}

MindTap Options

{{collapseContainerClosed['detail_1'] ? 'Show More' : 'Show Less'}}
MindTap
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1337018929
  • ISBN-13: 9781337018920
  • RETAIL £45.00
Instructor Next Steps
Students: Buy now

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['detail_0'] ? 'Show More' : 'Show Less'}}

  • ISBN-10: 0357689259
  • ISBN-13: 9780357689257
  • RETAIL £53.00

  • ISBN-10: 1305859170
  • ISBN-13: 9781305859173
  • RETAIL £83.99
Instructor Next Steps
Students: Buy now

Supplements

{{collapseContainerClosed['supplements'] ? 'Show More' : 'Show Less'}}

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR STUDENTS

International MindTap Medical Assisting, 2 terms (12 months) Instant Access for French’s Administrative Medical Assisting

ISBN: 9781337018920
International MindTap Medical Assisitng for French’s Administrative Medical Assisting, 8th Edition is the digital learning solution that helps instructors engage and transform today's students into critical thinkers. Through paths of dynamic assignments and applications that you can personalize, real-time course analytics, and an accessible reader, MindTap helps you turn cookie cutter into cutting edge, apathy into engagement, and memorizers into higher-level thinkers. As an instructor using MindTap you have at your fingertips the right content and unique set of tools curated specifically for your course, all in an interface designed to improve workflow and save time when planning lessons and course structure. The control to build and personalize your course is all yours, focusing on the most relevant material while also lowering costs for your students. Stay connected and informed in your course through real time student tracking that provides the opportunity to adjust the course as needed based on analytics of interactivity in the course. All online text media materials accessible through this access code are available in EMEA, Latin America, Asia, and India only.