PART 1: OPERATING SYSTEMS AND OPERATIONS MANAGEMENT.
1. The Nature of Operating Systems and Operations Management.
PART 2: THE CONTEXT OF OPERATIONS MANAGEMENT.
2. Business and Operations Policy.
3. Operations Management and other Business Functions.
4. Operations Economics and Costs.
PART 3: THE ARRANGEMENT OF FACILITIES.
5. Location of Facilities.
6. The Layout of Facilities and Materials Handling.
PART 4: WORK AND WORK SYSTEMS.
7. Work and Work Methods.
8. Work Measurement and Work Standards.
9. Workplaces, Technology and Jobs.
10. Payment and Incentives.
PART 5: CAPACITY MANAGEMENT.
11. Capacity Managment.
PART 6: OPERATIONS SCHEDULING.
12. Activity Scheduling.
13. Project Management and Network Scheduling.
14. Scheduling for Batch Processing.
15. The Design and Scheduling of Flow Processing Systems.
PART 7: MATERIALS MANAGEMENT.
16. Materials Management and Supply Chains.
17. Inventory Management.
PART 8: THE CONTROL OF OPERATING SYSTEMS.
18. Operations Control Principles.
19. Management of Quality.
20. Quality Control and Reliability.
21. Maintenance and Replacement.
22. Performance Measurement.
Appendix.
