PART ONE: ENVIRONMENT.
1. Human Resource Management in Tourism''s Small Business Sector: Policy Dimensions.
2. Flexible Labour and Human Resource Management Practices in Small to Medium-sized Enterprises: The Case of the Hotel and Tourism Industry in Australia.
3. Creating and Maintaining a Competitive Advantage.
4. Employing Graduates in Hospitality Small to Medium-sized Enterprises: Context and Issues.
PART TWO: STRATEGY.
5. Motivation: Theory and Practice.
6. Information Technology for Human Resources.
7. Absenteeism and Turnover in the Hospitality Industry.
PART THREE: OPERATIONS: BEST PRACTICE.
8. Inheriting Staff: Managing Change and Building a Team.
9. HRM Case Studies in Tourism SMEs.
10. Seasonal Workers, Hospitality SMEs and the Employment Environment.