Human Resource Management Issues in International Hospitality and Tourism: Identifying the Priorities.
PART I: EMPLOYEE RESOURCING.
1. Recruitment and Selection Issues and Strategies within International Resort Communities.
2. A Critique of the Systematic Approach to Recruitment and Selection in an International Hospitality Business.
3. Labour Turover in International Hospitality and Tourism.
4. The Impact of Technology on Human Resources in the Hospitality Industry.
5. The Hotel Expatriate in Russia: Competencies for Cross-cultural Adjustment.
PART II: EMPLOYEE DEVELOPMENT.
6. Human Resource Strategy and Development for Quality Service in the International Hotel Sector.
7. The Benefits of Training for Business Performance.
8. Multi-site Management: HRM Implications.
9. Performance Management in International Hospitality and Tourism.
10. Tourism Training in Developing Countries: A Commercial Solution to Training Needs.
PART III: EMPLOYEE RELATIONS.
11. Building Organizational Commitment in International Hospitality and Tourism Organizations.
12. Occupational Health and Safety Risks and Management Issues in the Hotel and Fast-Food Sectors.
13. The Structure of Employee Relations in Multi-national Hotels in Australia.
14. A Feeling for Empowerment?
15. Managing Diversity in Hospitality Organizations.
16. Hospitality and Emotional Labour in an International Context.
