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Implementing Quality: A Practical Guide to Tools and Techniques, 1st Edition

Ron Basu

  • Copyright 2004
  • {{checkPublicationMessage('Published', '2004-06-03T00:00:00+0000')}}
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Implementing Quality: A Practical Guide to Tools and Techniques 1st Edition by Ron Basu
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Ron Basu

Table of Contents

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PART I: THE FOUNDATIONS OF QUALITY.
1. Quality and Operational Excellence.
2. History of the Quality Movement.
3. The Scope of Tools and Techniques.
PART II: TOOLS.
4. Tools for Definition.
5. Tools for Measurement.
6. Tools for Analysis.
7. Tools for Improvement.
8. Tools for Control.
PART III: TECHNIQUES.
9. Quantitative Techniques.
10. Qualitative Techniques.
PART IV: IMPLEMENTATION.
11. Making it Happen.
12. Case Studies.
Appendix 1: Management Models.
Appendix 2: Random Nominal Numbers.
Appendix 3: Answers to Numeric Exercises in Part II.
Bibliography.
Glossary.
Index.

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  • ISBN-10: 1844800571
  • ISBN-13: 9781844800575
  • RETAIL £90.99
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