1. Introduction.
PART I: THE OTHER UNIVERSE: THE LIMITS AND NATURE OF VIRTUAL SPACE.
2. What is Virtual Space?
3. Technology and Virtual Space.
4. Machines in the Ghost, or Ghosts in the Machine? People and Virtual Space.
PART II: THE INVISIBLE WEALTH OF NATIONS: INTANGIBLE CAPITAL AND ITS MANAGEMENT.
5. Intangible Capital: Definitions.
6. Intangible Capital: Its Uses and Employment.
7. The Knowledge Transformation Process.
PART III: THE VIRTUAL GENERAL MANAGER.
8. The Role of the General Manager.
9. Managing the Virtual Organization: the Strategy Mix.
10. Managing the Virtual Organization: Operations, Motivation and Control.
11. The Virtual General Manager.
12. Conclusions: Some Principles of Management in Virtual Organizations.
13. Case Studies.