PART I: THE CHANGING CONTEXT OF MARKETING.
1. Introduction and Overview of ''Marketing Changes'', Susan Hart.
2. International Economic and Environmental Changes, Pavlos Dimitratos, Frank McDonald and Heinz Tuslemann.
3. Consumer Changes, Gillian Hogg.
4. Changes in the Supply Chain, John Fernie.
PART II: CHANGING APPROACHES TO MARKETINGS ROLE IN THE ORGANISATION.
5. Market-based Organizational Learning, Rob E. Morgan.
6. Multiple Perspectives on Market Orientation''s Domain Specification: Implications for Theory Development and Knowledge Accumulation, John W. Cadogan.
7. Relationship Marketing, Lisa OMalley.
8. Marketing through Alliances and Networks, Eleanor Shaw.
9. Postmodern Marketing: Abutting for Beginners, Stephen Brown.
PART III: MARKETING OPERATIONS.
10. Market Research and Knowledge, Christine Ennew.
11. Market Segmentation: Changes and Challenges, Sally Dibb.
12. New Product Development: A Marketing Agenda for Change, Nikos Tzokas, Susan Hart and Michael Saren.
13. Marketing Communications Changes, Martin Evans.
14. ''Customer-led'' Strategic Internet Marketing, Jim Hamill and Alan Stevenson.
15. Measuring Market Performance, Tim Ambler and Stefano Puntoni.
References.
Index.
