Request for consultation

Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
Your form is submitting...
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
Email Address is required. 'Email Address' must contain at least 0 characters 'Email Address' cannot exceed 0 characters Please enter a valid Email Address
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Institution is required.
Discipline is required.
Country is required. 'Country' must contain at least 0 characters 'Country' cannot exceed 0 characters Please enter a valid Country
Cengage, at your service! How can we best meet your needs? is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?

Medical Assisting: Administrative & Clinical Competencies, 9th Edition

Michelle Blesi

  • Copyright 2022
  • {{checkPublicationMessage('Published', '2021-06-04T00:00:00+0000')}}
Starting At £45.00 See pricing and ISBN options
Instructor Next Steps
Students: Buy now
Medical Assisting: Administrative & Clinical Competencies 9th Edition by Michelle Blesi
Quick Navigation

Overview

Equip students with the cognitive knowledge, psychomotor skills and affective behaviors to become successful entry-level medical assistants with Blesi's MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, 9E. This streamlined, reader-friendly presentation is now reorganized for greater effectiveness. New chapters highlight issues of growing importance, including professionalism, geriatrics and mental health. In addition, a new Practical Application feature focuses on topics of personal growth, such as teamwork and time management, and complements the book's popular Patient Education feature. The latest content is aligned with current ABHES and CAAHEP standards. New opportunities for peer review and expanded medical terminology presented in-context work with newly revised procedures covering general, administrative and clinical competencies. MindTap digital resources emphasize additional practice and strengthen a competitive advantage for those pursuing careers in medical assisting today.

{{readMore['overview'] ? 'Read More' : 'Read Less'}}

Meet the Authors

{{collapseContainerClosed['meet-the-author'] ? 'Show More' : 'Show Less'}}

Michelle Blesi

Michelle Blesi, MA, CMA (AAMA), is a full-time faculty member and Program Director at Century Community College in White Bear Lake, Minnesota. Michelle has over 35 years of combined experience in the health care industry and the education field. The author of MEDICAL ASSISTING ADMINISTRATIVE AND CLINICAL COMPETENCIES textbook and SME on several other allied health titles and ancillary products, including MOSS and CTC 3.0, Michelle enjoys bringing her career experience into the classroom and making a difference in students' lives. In addition to being Program Director, she teaches both Clinical and Laboratory courses and Administrative Procedures for Medical Assistants, both traditional and online. Additionally, she is the practicum coordinator and oversees the clinical externships for the program. Michelle has been awarded the Board of Trustees Outstanding Educator Award, Golden Apple Award and Exemplary Faculty Member during her tenure at the college.

What's New

{{collapseContainerClosed['whats-new'] ? 'Show More' : 'Show Less'}}
  • STREAMLINED CHAPTERS SIMPLIFY LEARNING FOR STUDENTS. This edition's first chapter now combines an introduction to the roles of the medical assistant and the health care team within today's medical environment. In addition, Chapter 3 now addresses both legal and ethical issues, and Chapter 4 highlights key communication skills. Finally, Chapter 5 now addresses all types of medical terminology previously covered in separate chapters.
  • SEVERAL NEW CHAPTERS STRENGTHEN STUDENTS’ KNOWLEDGE IN AREAS OF GROWING IMPORTANCE. A new Chapter 2 now introduces students to the importance of professionalism in today's medical environment. In addition, a new Chapter 39 discusses geriatrics, a sub-specialty that is rapidly rising in importance as the number of elderly patients grows. A new Chapter 40 presents mental health, including discussions of substance abuse.
  • NEW CRITERIA ASSIST YOU IN EVALUATING STUDENTS ON BEHAVIORAL STEPS. Specific criteria, now added to all behavioral steps in this edition's coverage of procedures, provides helpful guidance to save you time in evaluating students' proficiency and performance. Students also clearly see the criteria they must meet for success.
  • NEW OPPORTUNITY FOR PEER REVIEW NOW APPEARS IN PROCEDURES. Using the new peer review column in the procedures section, you can ask students to assess their peers – a professional skill particularly important today. This new space for peer review enables students to evaluate one another before you begin your assessment.
  • EXPANDED MEDICAL TERMINOLOGY IS PRESENTED IN-CONTEXT TO DEMONSTRATE TERMS IN USE. The author has updated and increased the emphasis on medical terminology, embedding the terms in the beginning of all chapters discussing body systems. Students are easily able to see the practical application and use of the terms, which enhances long-term retention.
  • ADDITIONAL EMPHASIS ON PROFESSIONALISM AND SOFT SKILLS PREPARES READERS FOR SUCCESS IN TODAY'S WORK ENVIRONMENT. This edition's new Practical Application feature helps students better understand how to address real situations and challenges they will encounter on the job with proficiency and confidence.
  • NEW EMPHASIS ON CULTURAL DIVERSITY DEMONSTRATES HOW TO MEET THE NEEDS OF THE UNDERSERVED PATIENT POPULATION. All procedures and scenarios throughout this edition clearly represent the healthcare needs of today's multicultural, diverse population.
  • RESTRUCTURED INTRODUCTION OF THE REVENUE CYCLE MANAGEMENT CORRELATES SEAMLESSLY WITH REAL MEDICAL SETTINGS. This edition's revised presentation clearly demonstrates each step of the revenue cycle in an actual medical setting. Students learn the specific financial processes used to track revenue from patients -- from the initial appointment through the final payment of their balances.
  • NEW AND REVISED PROCEDURES STRENGTHEN READERS' GENERAL, ADMINISTRATIVE, AND CLINICAL COMPETENCIES. This edition includes eight new procedures as well as numerous revised procedures that reflect the most recent changes in today's medical office. Students increase their general, administrative, and clinical competencies as they prepare for roles as entry-level medical assistants.

Features

{{collapseContainerClosed['features'] ? 'Show More' : 'Show Less'}}
  • FULL CHAPTER ON PROFESSIONALISM (CH. 2) PREPARES STUDENTS FOR INITIAL AND LONG-TERM ON-THE-JOB SUCCESS. Insights within this chapter focus on the importance of professional appearance, time management, critical thinking and continuing education. Students also learn to recognize biases or prejudices and value diversity.
  • UPDATED, EXPANDED PATIENT EDUCATION BOXES GUIDE READERS THROUGH INTERACTING WITH TODAY'S PATIENTS. Patient Education boxes woven throughout the text provides insights and tips that assist students the identifying the important issues to discuss with patients before and during tests and examinations.
  • EASY-TO-FOLLOW STEP-BY-STEP PROCEDURES STRENGTHEN GENERAL, ADMINISTRATIVE AND CLINICAL COMPETENCIES. The author directs specific attention to the steps that address important professional competencies. Additional criteria assist you in evaluating performance and guide your students in understanding how to successfully demonstrate behavioral competencies.
  • INSIGHTFUL, IN-TEXT FEATURES OFFER REAL WORLD PERSPECTIVE TO THE READINGS. This edition's helpful Practical Application and Patient Education boxes enhance and build upon the concepts that students are learning by demonstrating how to apply the principles in today's medical environment.
  • STREAMLINED ORGANIZATION OFFERS CURRICULUM MAPPING TO THE LATEST CURRICULUM STANDARDS. All content throughout this edition corresponds to current ABHES standards and aligns with 2015 CAAHEP standards. You can ensure you are teaching students specifically what they need for professional success as well as for your program's accreditation. Mapping tools in procedures, Procedure Checklists and specific details in the Instructor's Manual provide easy reference that connects content to current standards.
  • EXTENSIVE UPDATES ADDRESS TODAY'S ELECTRONIC HEALTH RECORDS (EHR). Documentation throughout the entire text demonstrates how providers are using EHRs today and transitioning to digital records to provide instant access to patient information.
  • TEXT ORGANIZATION SIMULATES FLOW OF PATIENTS THROUGH TODAY'S MEDICAL OFFICE. The author has carefully organized all of the units in this edition in a logical sequence that correlates with the typical patient's progress in the medical office. This further prepares readers to transition smoothly to the working environment.
  • IMPORTANT COVERAGE OF ANATOMY AND PHYSIOLOGY REINFORCES UNDERSTANDING THAT IS CRITICAL FOR SUCCESS. This edition's essential, updated coverage of anatomy and physiology presents medical terminology within a meaningful context while reviewing diagnostic tests, diseases and disorders and treatments that students must know.
  • EXTENSIVE, HELPFUL VISUALS BRING CONCEPTS TO LIFE. This edition provides updated full-color photos, useful illustrations, real charts and current tables that visually reinforce and demonstrate how the concepts students are reading are used in today's medical environment.
  • UPDATED, EXPANDED PATIENT EDUCATION BOXES GUIDE READERS THROUGH INTERACTING WITH TODAY'S PATIENTS. Patient Education boxes woven throughout the text provides insights and tips that assist students the identifying the important issues to discuss with patients before and during tests and examinations.

Table of Contents

{{collapseContainerClosed['table-of-contents'] ? 'Show More' : 'Show Less'}}
Section 1: MEDICAL ASSISTING FOUNDATIONS
Unit 1: Introduction to Healthcare
1 The Medical Assistant, Health Care Team, and Medical Environment
2 Professionalism
3 Legal and Ethical Issues
4 Applying Communication Skills
5 Medical Terminology
Section 2: STRUCTURE AND FUNCATION OF THE BODY
Unit 2: Anatomy and Physiology of the Human Body
6 Anatomic Descriptors and Fundamental Body Structure
7 The Nervous System
8 The Senses
9 The Integumentary System
10 The Skeletal System
11 The Muscular System
12 The Respiratory System
13 The Circulatory System
14 The Immune System
15 The Digestive System
16 The Urinary System
17 The Endocrine System
18 The Reproductive System
Section 3: THE FRONT OFFICE.
Unit 3: Business Communications.
19 Telephone Communications
20 Written Communications
21 The Office Environment, Computers, and Equipment

Unit 4: Beginning the Patient’s Record

22 Scheduling Appointments and Receiving Patients
23 The Medical Record, Documentation, and Filing

Unit 5: Medical Insurance and Coding

24 Health Insurance
25 Procedural and Diagnostic Coding

Unit 6: Revenue Cycle Management

26 Patient Accounts
27 Preparing Insurance Claims and Posting Insurance Payments
28 Patient Billing, Posting Patient Payments, and Collecting Fees
29 Banking Procedures
30 Accounts Payable and Accounting Procedures

Section 4: THE BACK OFFICE.
Unit 7: Preparing for Clinical Procedures.

31 Infection Control and Medical Asepsis
32 The Medical History and Patient Screening
33 Body Measurements and Vital Signs
34 Preparing for Examinations

Unit 8: Assisting with Examinations

35 The Physical Exam
36 Specialty Examinations and Procedures
37 OB/GYN Examinations
38 Pediatric Examinations
39 Geriatrics
40 Mental Health

Unit 9: Laboratory Procedures

41 The Physician's Office Laboratory
42 Specimen Collection and Processing
43 Blood Specimen Collection
44 Diagnostic Testing

Unit 10: Cardiology and Radiology Procedures

45 Cardiology Procedures
46 Radiology Procedures

Unit 11: Minor Surgical Procedures

47 Preparing for Surgery
48 Assisting with Minor Surgery

Unit 12: Medication Administration Procedures

49 Pharmacology Fundamentals
50 Measurement Systems, Basic Mathematics, and Dosage Calculations
51 Administering Oral and Noninjectable Medications
52 Administering Injections and Immunizations

Unit 13: First Aid and Responding to Emergencies

53 Emergencies in the Medical Office and the Community
54 First Aid for Accidents and Injuries


Unit 14: Rehabilitation and Health Living

55 Rehabilitation
56 Nutrition, Exercise, and Healthy Living

Section 5: PREPARING FOR EMPLOYMENT.
Unit 15: Workplace Readiness.
57 Practicum and the Job Search
58 Managing the Office

Compare Buying Options

{{collapseContainerClosed['compare-buying-options'] ? 'Show More' : 'Show Less'}}

MindTap Options

{{collapseContainerClosed['detail_1'] ? 'Show More' : 'Show Less'}}
MindTap
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 035762775X
  • ISBN-13: 9780357627754
  • RETAIL £45.00
Instructor Next Steps
Students: Buy now

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['detail_0'] ? 'Show More' : 'Show Less'}}

  • ISBN-10: 0357710584
  • ISBN-13: 9780357710586
  • RETAIL £53.00

  • ISBN-10: 0357502914
  • ISBN-13: 9780357502914
  • RETAIL £53.00

  • ISBN-10: 0357502825
  • ISBN-13: 9780357502822
  • RETAIL £63.99

  • ISBN-10: 0357502817
  • ISBN-13: 9780357502815
  • RETAIL £95.99
Instructor Next Steps
Students: Buy now

Supplements

{{collapseContainerClosed['supplements'] ? 'Show More' : 'Show Less'}}

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

Student Workbook for Blesi’s Medical Assisting: Administrative & Clinical Competencies

ISBN: 9780357502822
The student workbook is design to help you retain key chapter content. Included within this resource are chapter objective questions; key-term definition queries; and multiple choice, fill-in-the-blank, and true-or-false problems.

FOR STUDENTS

Student Workbook for Blesi’s Medical Assisting: Administrative & Clinical Competencies

ISBN: 9780357502822
The student workbook is design to help you retain key chapter content. Included within this resource are chapter objective questions; key-term definition queries; and multiple choice, fill-in-the-blank, and true-or-false problems.