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Principles of Hotel Front Office Operations, 2nd Edition

Jeremy Huyton, Sue Baker

  • Copyright 2002
  • {{checkPublicationMessage('Published', '2001-11-27T00:00:00+0000')}}
Starting At £83.99 See pricing and ISBN options
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Principles of Hotel Front Office Operations 2nd Edition by Jeremy Huyton/Sue Baker
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Overview

PRINCIPLES OF FRONT OFFICE OPS 2E

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Meet the Authors

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Jeremy Huyton

Sue Baker

Table of Contents

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1. Introduction to the hospitality industry.
2. Organization of a hotel.
3. The accommodation product and hotel guest.
4. The front office department.
5. Basic reservation activities.
6. Reservation systems and documents.
7. Check-in of new arrivals.
8. Other duties of the reception department.
9. Front office accounting.
10. Check-out and settlement of accounts.
11. Credit control.
12. Sundry guest services.
13. Handling corporate and group sales.
14. Dealing with guests problems.
15. Yield management.
16. The electronic front office.

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  • ISBN-10: 1844800903
  • ISBN-13: 9781844800902
  • RETAIL £83.99
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Students: Buy now