Request for consultation

Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
Your form is submitting...
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
Email Address is required. 'Email Address' must contain at least 0 characters 'Email Address' cannot exceed 0 characters Please enter a valid Email Address
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Institution is required.
Discipline is required.
Country is required. 'Country' must contain at least 0 characters 'Country' cannot exceed 0 characters Please enter a valid Country
Cengage, at your service! How can we best meet your needs? is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?

The Business Communication Handbook, 11th Edition

Judith Dwyer, Nicole Hopwood

  • Copyright 2020
  • {{checkPublicationMessage('Published', '2019-07-18T00:00:00+0000')}}
Starting At £45.00 See pricing and ISBN options
Instructor Next Steps
Students: Buy now
The Business Communication Handbook 11th Edition by Judith Dwyer/Nicole Hopwood
Quick Navigation

Overview

The Business Communication Handbook, 11e helps learners to develop competency in a broad range of communication skills essential in the 21st-century workplace, with a special focus on business communication.

Closely aligned with the competencies and content of BSB40215 Certificate IV in Business and BSB40515 Certificate IV in Business Administration, the text is divided into five sections:

- Communication foundations in the digital era

- Communication strategies in the workplace

- Communication with customers

- Communication through documents

- Communication across the organisation

Highlighting communication as a core employability skill, the text offers a contextual learning experience by unpacking abstract communication principles into authentic examples and concrete applications, and empowers students to apply communication skills in real workplace settings.

Written holistically to help learners develop authentic communication-related competencies from the BSB Training Package, the text engages students with its visually appealing layout and full-colour design, student-friendly writing style, and range of activities.

Premium purchasable online teaching and learning tools are available on the MindTap platform.

{{readMore['overview'] ? 'Read More' : 'Read Less'}}

Meet the Authors

{{collapseContainerClosed['meet-the-author'] ? 'Show More' : 'Show Less'}}

Judith Dwyer

Judith Dwyer has worked in education and training for many years. Her specialisation in cross-industry management and communication studies provided invaluable experience for her role as Managing Director of a nationally recognised Registered Training Organisation, and she taught communication skills to business students within the TAFE and VET sector for more than 20 years. Judith is the author of many bestselling textbooks, and holds a Master of Management (Public), Business Administration and Management from the University of Technology Sydney; a Bachelor of Economics from the University of New England; and a Diploma in Education from the University of Newcastle.

Nicole Hopwood

Nicole Hopwood holds a Graduate Diploma of Management, a Bachelor of Economics (Accounting Major) from the University of Sydney, and is a Certified Practising Accountant (CPA). She has worked across a number of industries including Professional Services where she specialised in Business Reconstruction and Insolvency; Banking, and Telecommunications.

What's New

{{collapseContainerClosed['whats-new'] ? 'Show More' : 'Show Less'}}
  • New content on emotional intelligence, adaptability to technological change and business analytics
  • New Learning Map and Concepts Maps at the beginning of each chapter illustrate the pathway for student learning through the chapter and enable students to see 'the big picture' and links key concepts
  • New Part Openers explain the importance of the theory covered and provide a set of guiding questions to prompt readers to thinking about how the theory in each chapter will help them develop skills valuable to success in the workplace
  • New Part Endings provide readers with activities that allow them to develop a piece of work that demonstrates their understanding of and competence in the areas covered in the part. Instructors may use this as part of the summative assessment

Features

{{collapseContainerClosed['features'] ? 'Show More' : 'Show Less'}}
  • Basic mapping grid helps instructors map content to the requirements of the unit of competency
  • Online chapter (MindTap only) provides additional content to support instructors to deliver the Cert IV courses. Covers environmental and sustainable work practices
  • Assessment Tools (Online) offer various types of customisable assessment instruments such as written questions, projects, case studies and third-party reports to help instructors design and administer assessments
  • DELETE

Table of Contents

{{collapseContainerClosed['table-of-contents'] ? 'Show More' : 'Show Less'}}
Part 1 Communication foundations for the digital era
1. Understanding communication practices
2. Develop emotional intelligence and interpersonal intelligence
3. Adapt to change in the digital era
4. Develop communications skills for employment

Part 2 Communication strategies in the workplace
5. Organise workplace information
6. Manage work priorities and professional development
7. Deliver presentations and speeches
8. Develop negotiation and conflict management skills
9. Implement and monitor a safe workplace

Part 3 Communication with customers
10. Deliver and monitor services to address customer needs
11. Manage customer engagement

Part 4 Communication through documents
12. Analyse and present research information
13. Communicate using graphics and visual aids
14. Effective business writing
15. Writing business letters
16. Write short reports
17. Write long reports
18. Write technical documents and proposals
19. Record keeping

Part 5 Communication across the organisation
20. Develop effective workplace relationships
21. Manage team effectiveness
22. Lead and develop teams and individuals
23. Organise and manage meetings

MindTap-only chapter
Implement and monitor environmentally sustainable work practices

Compare Buying Options

{{collapseContainerClosed['compare-buying-options'] ? 'Show More' : 'Show Less'}}

MindTap Options

{{collapseContainerClosed['detail_1'] ? 'Show More' : 'Show Less'}}
MindTap
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 0170419703
  • ISBN-13: 9780170419703
  • RETAIL £45.00
Instructor Next Steps
Students: Buy now

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['detail_0'] ? 'Show More' : 'Show Less'}}

  • ISBN-10: 0170293513
  • ISBN-13: 9780170293518
  • RETAIL £53.00

  • ISBN-10: 0170419495
  • ISBN-13: 9780170419499
  • RETAIL £70.99
Instructor Next Steps
Students: Buy now

Supplements

{{collapseContainerClosed['supplements'] ? 'Show More' : 'Show Less'}}

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR STUDENTS

MindTap for Dwyer/Hopwood's The Business Communication Handbook, 2 term Instant Access

ISBN: 9780170419703
Premium online teaching and learning tools are available on the MindTap platform - the personalised eLearning solution. MindTap is a flexible and easy-to-use platform that helps build student confidence and gives you a clear picture of their progress. We partner with you to ease the transition to digital – we’re with you every step of the way. MindTap for Dywer's The Business Communication Handbook is full of innovative resources to support critical thinking, and help your students move from memorisation to mastery! Includes: - Dywer's The Business Communication Handbook, 11e eBook - New 'Why it matters' videos: Brief, active and entertaining videos that provide students with an insight into key concepts covered in the chapter and why they matter - New 'What do you think' polling activity in every chapter - Checkpoints: Practical short-answer activities to confirm understanding - Case Quiz: Features real-world example illustrating how the key chapter concepts are applied in a business context - Chapter revision quizzes: Variety of question types at the end of every chapter - Bonus MindTap chapter: Environmental and Sustainable Work Practices MindTap is a premium purchasable eLearning tool. Contact your Cengage learning consultant to find out how MindTap can transform your course.