Contributors.
Preface.
Acknowledgements.
PART A: PLANNING AND DESIGN OF SYSTEMS.
1. Foodservice Operations.
2. Market Research and Concept Development.
3. Planning and Designing the Menu.
5. Establishing Staffing Levels.
6. Developing Operating Standards.
7. Designing Control Systems.
8. Designing a Quality Strategy.
PART B: MANAGING THE OPERATIONS.
9. Protecting Assets.
10. Improving Employee Performance.
11. Managing Capacity.
12. Improving Labour Productivity.
13. Menu Analysis.
14. Providing Service Excellence.
15. Controlling Costs.
16. Managing Quality.
Index.