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The Management of Hotel Operations, 1st Edition

Peter Jones, Andrew Lockwood

  • Copyright 2002
  • {{checkPublicationMessage('Published', '2002-05-13T00:00:00+0000')}}
Starting At £73.99 See pricing and ISBN options
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The Management of Hotel Operations 1st Edition by Peter Jones/Andrew Lockwood
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Overview

MANAGEMENT OF HOTEL OPERATIONS

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Meet the Authors

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Peter Jones

Andrew Lockwood

Table of Contents

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1. Understanding Hotel Operations.
2. Managing in the Hotel Business.
3. Protecting Assets.
4. Improving Employee Performance.
5. Managing Demand and Supply.
6. Increasing Income.
7. Managing Customer Service.
8. Improving Productivity.
9. Managing Quality.
10. Managing The Key Result Areas.

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  • ISBN-10: 0826462944
  • ISBN-13: 9780826462947
  • RETAIL £73.99
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Students: Buy now